At Kaunus, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, please review our refund and return policy below.

1. Right of Withdrawal

Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 calendar days of receiving the product without giving any reason.

• Eligibility: To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging.
• Exclusions: Personalized or custom-made items, such as custom-designed piano benches, are non-refundable unless defective.

2. How to Initiate a Return

To request a return or refund, please follow these steps:

• Contact us at [email address] within 14 calendar days of receiving your order.
• Provide your order number and details of the item you wish to return.
• You will receive instructions on how to ship the item back to us.

3. Return Shipping Costs

• The customer is responsible for the cost of return shipping unless the item is defective or incorrect.
• We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 14 calendar days and credited to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email address] with photos of the issue. We will arrange for a replacement or refund at no additional cost.

6. Custom Orders

Due to the unique nature of custom-designed piano benches, these items are non-refundable and cannot be returned unless they arrive damaged or defective.

7. Contact Us

For questions or assistance regarding refunds and returns, please contact us at:

• Email: [zayda@webs.planetalogo.ar]
• Phone: [phone number]